Post by shiyabul on Aug 20, 2024 18:39:41 GMT 12
Contact centers have access to a wealth of customer data that they can use to inform planning and customer support. Decision-makers can then use this information to improve future interactions and increase customer satisfaction. Though changes can be hard to predict, we can be certain the labor market will continue to fluctuate. CX software that leverages AI can relieve the pressure of customer demands to transform the customer and employee experience.
However, more organizations are realizing the https://lastdatabase.com/ value of AI tools such as IVAs as they combat the complex labor market. AI drives capabilities that allow businesses to increase customer retention and employee satisfaction. Rebecca Jones Rebecca Jones is general manager of Mosaicx. In her career of -plus years, she has held a broad range of operations executive roles focused on growing businesses, people, and profit margins.
Rebecca also serves as a member of the board for the Families for Effective Autism Treatment (FEAT) of Louisville. SOURCEContact Center Pipeline March TAGSagent turnoverAIand inclusionartificial intelligenceautomationcustomer experiencecustomer satisfactionCXDE&Idiversityequitypayrollself-serviceshift changes RELATED ARTICLESMORE FROM AUTHOR Contact Center Pipeline Top Blog Posts Top Posts in